POLICIES AT COTSWOLD RC
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.
Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
QUALITY
We ensure all items are quality checked before they leave our warehouse.
RETURNS / REFUNDS
We offer our customers an easy returns process for hassle free shopping!
PACKAGING
We ensure all products are suitably packaged ready for shipping for maximum protection.
CUSTOMER SERVICE
We strive to offer the best customer service possible and will ensure any queries are resolved within 24 hours.
SHIPPING
We will ship your product as soon as we can. If your item is urgent please feel free to send us a message to see if we can help get your product to you faster.
PERSONAL DATA
We do not store or collect data, allowing our customers to shop freely anytime anywhere.
RETURNS / REFUNDS
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Please notify us of any issues or concerns as soon as possible via email.
If you continue to use an item after e.g. a fault develops, or an issue is spotted, you may invalidate warranty etc. or otherwise limit our ability to help -
You have 14 days from when you receive an item to return it back for a full refund*. You will need to pay for return postage.
The product can be opened/inspected but cannot be handled excessively or used. For example, cut seals or removed clear wrap is acceptable, but a torn, taped or otherwise unsaleable box is not. Contents should be unused and undamaged, including manuals. -
You have 30 days from when you receive your order to change your mind and return it for a store credit refund*.
You will need to pay for return postage in this case. The product must be in as-new, re-sellable condition. Any signs of use to the item, missing accessories, or wear to the product/packaging may mean we are unable to issue a full refund, so we may require images before a return can be accepted. -
You have 30 days to report a fault and return for a full refund*.
In nearly all cases, we will require troubleshooting to be performed either by yourself or by us before we can issue a refund. We may need a manufacturer ruling to determine if an item is faulty or not. Items returned as faulty which turn out not to be will be returned to you after a shipping fee is paid, which will vary depending on your location. -
We offer 180 day warranty against any manufacturing faults which starts the day you receive your order. If we cannot repair the item we will replace it with a new one.
We will pay for postage both ways in this case -
For software-based products, we do not accept returns once the product has been opened/registered/activated.
Some products we sell including but not limited to Helium network hotspots which rely on software activation locked to the device fall into this category, and as such cannot be returned once opened/activated. We make this clear on the product page before you purchase, but if you are unsure, please contact us. -
*For consumable items (e.g. batteries), you have 7 days to tell us about a fault out of the box, for example a dead cell.
Any usage of a consumable item will result in the item being considered working and accepted by yourself. After 7 days, it is assumed the item arrived without any issues. We recommend inspecting and fully testing all items upon receipt to avoid upset. Any continued usage of an item after an issue is recognised by yourself or us will result in your warranty being void.
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Due to the nature of consumable items, “Change of Mind” returns are not accepted for consumable items which have been opened, or are not in the original condition they were received in.
.Please note all of these time periods start once the item has been received by the customer, not from the point of purchase.